Terms of Service

Terms of Service

Effective: 2026-08-05 Last updated: 2026-08-05

1. What Drop Skincare is

Drop Skincare LLC ("Drop Skincare," "Drop," "we," "us," "our") is a consumer skincare- guidance app and website. It helps you understand the products you already own, build a skincare routine, see when ingredients you're using conflict with each other, and track effectiveness over time. Every evidence-based flag we surface is backed by a citation to a published literature — that's the wedge.

Drop Skincare is not a substitute for medical advice. We are not a medical service. We do not diagnose conditions, prescribe medications, or replace a dermatologist. See Section 7 for the full medical disclaimer.

These Terms of Service govern your use of:

• The Drop Skincare mobile app on iOS and Android
• The website at drop-skincare.com, including public sharing pages and the logged-out compatibility checker
• Any related services we offer

By creating an account or using the service, you agree to these terms. If you don't agree, don't use the service.

2. Eligibility

You may use Drop Skincare if:

• You are at least 13 years old
• You have the legal capacity to enter a contract in your jurisdiction
• You're not barred from using the service under applicable law
• You're not located in a country to which we cannot lawfully provide the service

If you are between 13 and 18 (or the age of majority in your jurisdiction), you confirm a parent or guardian has reviewed these terms. The app applies age-appropriate ingredient filtering (no retinoids, etc.) for users in the under-18 age band.

We do not knowingly accept users under 13. See the Privacy Policy, Section 8.

3. Your account

• You're responsible for keeping your sign-in credentials secure (or, for OAuth sign-ins via Apple or Google, for keeping that account secure).
• You're responsible for activity that happens under your account.
• One account per person, please. Don't share accounts.
• Don't impersonate someone else or pick a handle that does (e.g., a real public figure's name, or a name designed to imply association we don't have).
• Tell us if you suspect your account has been accessed without your permission: privacy@drop-skincare.com.

We may suspend or terminate accounts that violate these terms or applicable law. See Section 11.

4. What you can and can't do with the service

4.1 Things that are fine

• Use the app for your personal skincare planning.
• Share your routine, wishlist, or compatibility check results publicly via Drop's sharing features.
• Take screenshots of your own data and post them anywhere you like.
• Use the public compatibility checker without an account, subject to rate limits.
• Cancel your account at any time.

4.2 Things that aren't OK

• Don't use the service to harass, threaten, or harm anyone.
• Don't post or share content that's defamatory, obscene, hateful, or unlawful.
• Don't try to scrape, mass-download, or reverse-engineer our citation database, our ingredient encyclopedia, or our codebase. The citations we curate are our work product.
• Don't try to use the service to evade rate limits, abuse the LLM-backed features, or burn through our API budget.
• Don't impersonate Drop, claim affiliation we don't have, or use our brand to endorse unrelated products or services.
• Don't try to manipulate aggregate analytics by creating fake accounts or fake activity.
• Don't use the service for commercial product reviews you're being paid for, unless you disclose that compensation in the same content.
• Don't post other users' photos or routines without their permission.

We may remove content or restrict access to features at our discretion if these rules are violated.

4.3 Public sharing

Some features (public profile pages, public routine URLs, public wishlists) let you share content with people outside Drop. These are opt-in and default to private. If you publish content publicly, you grant Drop a non-exclusive license to display that content through our service. You can revoke a public share at any time, and we'll take it down within 24 hours of revocation.

5. Subscriptions (Patron tier — V1.5+ only)

This section is dormant at V1 launch. Per D-042, the Patron tier ships with V1.5 (~month 6 post-launch) and not at the V1 launch. The full Section 5 below is the language that activates with the V1.5 release; for the V1 launch, this section is shortened to a one-line "Drop Skincare is free at V1; an optional Patron tier ships with V1.5" placeholder, and the full subscription terms below are added back when V1.5 ships.

Drop Skincare is free to use. We also offer an optional Patron subscription that supports continued development. Patron does not unlock features that gate core functionality — those remain free.

• Pricing: USD $4.99/month or USD $39/year, billed through the Apple App Store or Google Play.
• Renewal: subscriptions auto-renew unless canceled at least 24 hours before the renewal date.
• Cancellation: cancel via your Apple or Google account settings. Cancellations take effect at the end of the current billing period; you keep Patron status until then.
• Refunds: handled by Apple or Google per their refund policies. We don't process refunds directly.
• Pricing changes: we'll notify you at least 30 days in advance via in-app notice and email.

If we materially change the Patron benefit set, we'll notify you and offer a refund or cancellation option.

6. Affiliate disclosure

Drop earns commissions on some purchases made through links we surface in the app and on the website. At no extra cost to you. We never accept payment to recommend products. Our recommendations are ranked by what's likely to fit your skin and your existing routine, never by commission rate.

Where applicable, we include the program-specific phrasing required by the relevant affiliate network — e.g., "As an Amazon Associate, Drop earns from qualifying purchases."

7. Medical disclaimer (read this section)

This is the most important section in these terms.

Drop Skincare provides skincare guidance for informational and educational purposes only. It is not medical advice, a substitute for medical advice, or a diagnostic tool.

• We do not diagnose any condition.
• We do not prescribe medications or treatments.
• We do not replace a dermatologist, doctor, pharmacist, or other licensed healthcare professional.
• The ingredient flags, compatibility checks, routine suggestions, and timeline check-ins in the app are based on published literature and curated rules, but they are general information, not personalized medical recommendations.

If you have a medical condition — including but not limited to severe acne, eczema, psoriasis, rosacea, suspicious moles, melanoma risk, autoimmune skin disease, infections, or any persistent or worsening skin issue — please see a qualified healthcare professional in person. Drop is not a substitute and is not designed to be one.

If you are pregnant or breastfeeding, the app applies hard-rule filters for ingredients the published literature flags as contraindicated. These filters are based on conservative interpretations of available evidence. They do not replace a conversation with your obstetrician, midwife, or pharmacist about your specific case.

If you are using prescription products (tretinoin, isotretinoin, hydroquinone above OTC limits, topical antibiotics, etc.), follow your prescriber's instructions. Drop's suggestions are general; your prescriber's instructions are specific to you.

Allergic reactions, irritation, or unexpected effects: stop using the product, seek medical attention if needed, and let us know via support@drop-skincare.com so we can improve our flag set.

We do not guarantee any specific outcome — clearer skin, fewer breakouts, fewer wrinkles, or any other result. Skincare results vary widely between individuals.

8. Intellectual property

• Drop's IP: the app, website, brand, logos, copy, ingredient encyclopedia, citation database, conflict-pair rules, hard-rule manifest, and code are owned by us. You may not copy, modify, distribute, or commercialize them without permission.
• Your content: you own what you create — your routines, photos, ratings, empties, wishlist, profile copy. By using public sharing features, you grant us a non-exclusive, worldwide, royalty-free license to display that content through the service. You can revoke a public share at any time.
• Citations: we cite peer-reviewed sources by author, year, journal, DOI, and PubMed ID. We do not redistribute the full text of cited papers. Where a paper is open-access, we link to the public DOI; where it's paywalled, we cite the metadata only.
• Open-source and data attributions: we build on open-source libraries and openly licensed data sources — including Open Beauty Facts (database under the Open Database License; contributor photos CC BY-SA) and CosIng, the European Commission's database of cosmetic substances and ingredients. Their licenses and attributions are listed in the app at Me → About → Data sources & licenses, and on our methodology page at drop-skincare.com/methodology.

9. Disclaimer of warranties

Drop Skincare is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of content, and uninterrupted availability.

We don't warrant that:

• The service will be free of bugs, errors, or interruptions
• Recommendations will produce specific results
• The service will be available in your country, on your device, or at any specific time
• The information in the app is complete or current at every moment

Some jurisdictions don't allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

10. Limitation of liability

To the maximum extent permitted by law, Drop Skincare and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, goodwill, or skin-care outcomes — arising out of or related to your use of the service.

Our total liability for any claim arising out of or related to the service, regardless of the cause of action, will not exceed the greater of:

• USD $100, or
• The amount you paid us for the Patron subscription in the 12 months preceding the claim

These limits apply even if Drop has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

11. Termination

You may stop using the service at any time and delete your account via Settings → Account → Delete Account.

We may suspend or terminate your account if:

• You violate these terms
• You misuse the service in ways that affect other users (harassment, fraud, abuse of rate limits)
• We are required by law

If we terminate your account for cause, we'll let you know via email if practical. You may appeal a termination decision by emailing support@drop-skincare.com.

12. Governing law and disputes

These terms are governed by the laws of the State of Georgia, United States (per D-035: single-member LLC formed in Georgia at week -6), without regard to its conflict-of-laws principles.

Any dispute arising out of these terms or your use of the service will be resolved in the state and federal courts located in Fulton County, Georgia (the county of the registered-agent address), except where:

• You're an EU/EEA or UK consumer, in which case mandatory consumer-protection laws of your country of residence apply
• Applicable law requires arbitration or another forum

Arbitration clause: NOT included at V1 launch. Decision rationale (founder + Drop brand position): the brand wedge is "honest," and aggressive arbitration language with class-action waivers undercuts that signal. Standard court-based dispute resolution is the right framing for a small consumer app at launch. Revisit at V2 / scale (>50K MAU) if litigation risk surfaces.

13. Indemnification

You agree to defend, indemnify, and hold Drop Skincare harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of:

• Your use of the service in violation of these terms
• Content you publish via public sharing features
• Your violation of any law or third-party right

14. Changes to these terms

We may update these terms from time to time. If we make material changes, we'll:

1. Update the "Last updated" date at the top
2. Notify active users by email (via Resend) at least 14 days before the change takes effect
3. Post a notice in the app's "What's new" surface

Continued use of the service after the changes take effect constitutes acceptance.

15. Miscellaneous

• Severability: if any provision of these terms is found unenforceable, the remaining provisions stay in effect.
• No waiver: failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: we may assign these terms in connection with a sale, merger, or acquisition. You may not assign these terms without our prior written consent.
• Entire agreement: these terms, together with the Privacy Policy, are the entire agreement between you and Drop Skincare regarding the service.

15A. Apple App Store — additional terms

These terms apply only when you obtained Drop from the Apple App Store. Apple requires every app distributed there to carry them, whether or not the app charges money.

1. This agreement is with us, not Apple. These Terms are between you and Drop Skincare LLC only. Apple is not a party to them and is not responsible for the app or its contents.

2. Scope of your licence. We grant you a non-transferable licence to use Drop on any Apple-branded device that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions. Drop may be accessed by other accounts associated with you via Family Sharing or volume purchasing.

3. Support is ours. We are solely responsible for any maintenance and support for Drop. Apple has no obligation to provide any support services for it.

4. Warranty, and what Apple will do if we fail. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If Drop fails to conform to any warranty that applies, you may notify Apple, and Apple will refund the purchase price — which for Drop is zero, as the app is free. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to Drop.

5. Claims about the app come to us. We, not Apple, are responsible for addressing any claim by you or a third party relating to Drop or your possession and use of it — including product liability claims, any claim that Drop fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation, including in connection with Drop's use of any health-related frameworks.

6. Intellectual property claims. If a third party claims Drop or your possession and use of it infringes their intellectual property rights, we — not Apple — are solely responsible for the investigation, defence, settlement and discharge of that claim.

7. Your legal-compliance representation. You represent and warrant that you are not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.

8. Who to contact. Questions, complaints or claims about Drop should be directed to Drop Skincare LLC, 8735 Dunwoody Place, Ste R, Atlanta, GA 30350, USA — support@drop-skincare.com.

9. Third-party terms. You must comply with any applicable third-party terms when using Drop.

10. Apple as third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right — and is deemed to have accepted the right — to enforce these Terms against you as a third-party beneficiary.

15B. Google Play — additional terms

Where you obtained Drop from Google Play, your use is additionally subject to the Google Play Terms of Service. These Terms are between you and Drop Skincare LLC; Google is not a party to them and is not responsible for Drop or its contents.

16. Contact

• General support: support@drop-skincare.com
• Privacy and rights requests: privacy@drop-skincare.com
• Mailing address: Drop Skincare LLC, c/o Registered Agents Inc, 8735 Dunwoody Place, Ste R, Atlanta, GA 30350