Drop · Support

Support

Drop is built by one person. There is no support queue and no chatbot — mail reaches a human, and that human is the developer.

Who runs this

Drop Skincare is made by Drop Skincare LLC, an independent one-person company in Atlanta, Georgia, founded and run by Samuel Conrad. There are no investors, no brand partners with a say in what the app says, and no advertising. The evidence base, the app, and this site are built by the same person who answers the mail below.

Retailers, affiliate networks and press: partnerships@drop-skincare.com. Drop is US-first and reaches people through TikTok and the skincare subreddits; we publish no audience figures we cannot substantiate.

Mailing address: c/o Registered Agents Inc, 8735 Dunwoody Place, Ste R, Atlanta, GA 30350

Contact

For anything at all — a bug, a wrong ingredient call, a citation you think we’ve misread, or a question about your account:

Expect a reply within a few days. If something is wrong with a safety flag — a pregnancy call, a contraindication, an interaction — say so in the subject line and it gets looked at first.

Export or delete your data

Once the app is out (October 2026), both are self-serve in it, and neither requires emailing us: Me → Privacy → View & manage your data. Export returns everything held against your account; deletion removes it.

If you can’t open the app — you’ve lost access to the phone number or email you signed in with, say — mail privacy@drop-skincare.com and we will handle it manually. The full detail of what is held and for how long is in the Privacy Policy.

Questions we get

Is Drop free? Yes, and every part that helps you decide something stays free. There is no paywall on citations, conflict checks, or the honest “your routine is already enough” verdict.

How does Drop make money? Affiliate commission when you buy through a link. Commission never changes what we recommend — the full stance, including what we refuse to do, is at /disclosure.

Where do the citations come from, and how do you check them? The method — including what we get wrong and how we find it — is written up at /methodology.

A flag looks wrong to me. Please tell us. Mail support@drop-skincare.com with the product and what you expected. Corrections to the evidence base are the most useful mail we get, and they change the app for everyone.

Is Drop medical advice? No. It is general skincare information built on published research. For anything persistent, prescription, or worrying, see a dermatologist — the app surfaces that prompt itself where it applies.

Accessibility

This site is built to WCAG 2.2 AA: one heading outline per page, a visible focus ring, text that meets contrast on the paper background, and every tool usable by keyboard. If something here does not work with your screen reader, magnifier, or switch, mail support@drop-skincare.com and it gets fixed like any other bug.